FAQs
FAQs
How do I submit a parts inquiry?
Our Product Pages – Simply search for the part number you need in our search bar and you’ll be taken directly to the product page. You can then fill out a simple inquiry form and receive a comprehensive quote quickly.
Call Us – Speak directly to a dedicated account manager who will be able to answer any questions you have and provide you with a quote within minutes.
How long is my quote valid for?
Unless otherwise stated at the time of quotation, quotations are valid for 30 days from the date of receipt.
Why can't I see the price of a part?
In addition to new and refurbished parts, we also specialize in selling older and hard-to-find industrial automation parts, which often have fluctuating market values. These fluctuations make it difficult for us to provide accurate daily quotes on the website. Therefore, to ensure we always provide you with the best, most accurate price, our team will source and price your parts on a case-by-case basis based on your inquiry.
Search our extensive collection of new, used and refurbished pieces here .
Have the parts been adequately tested?
All parts we supply have been fully tested, and to give you more peace of mind, all parts sold come with a 12-month standard return-to-factory guarantee; we also provide dedicated after-sales support.
Do you offer warranty service as standard?
We provide different durations of warranty for products in different states. New parts come with a 360 day warranty, refurbished parts come with a 180 day warranty, and used parts come with a 60 day warranty.
You can contact our customer support team, who will be happy to assist you and explain what you should do next.
Do you offer international shipping?
Yes, products weighing less than 20 kilograms are usually delivered by air freight. If it is a large-scale equipment and production line, we provide fast and convenient sea and truck transportation. You can also hand him over to your designated carrier.
How long until my part?
We understand the importance of speed in tough situations, so wherever possible we will strive to ship parts the same day the order is placed. However, each case is handled individually, and factors such as the condition of the part or its origin can affect the speed of our processing.
All details regarding delivery time will be stated very clearly in your quote.
What payment methods and currencies do you accept?
To make shopping more convenient, we offer a variety of payment methods such as bank transfer, check, PayPal, etc. We also accept most major credit and debit cards, including Visa, MasterCard, and American Express.
We accept most major currencies. However, if conditions permit, it is recommended to use US dollars, British pounds or euros. Additional fees may apply when using other currencies.
All transactions are handled by HSBC and HSBC Business Services.
More about payments here .
Does your company offer trade credit agreements?
Yes, we recognize that trade credit is an important part of our business and will offer credit agreements upon request and on a case-by-case basis. For more details, please contact us.
Why should I consider purchasing a refurbished part?
Purchasing refurbished parts means you get fully inspected and warrantied parts at a fraction of the price of brand new parts. We offer thousands of refurbished parts, which means you don’t always have to pay big bucks to cover unplanned downtime.
Want to learn more about how refurbished parts can help solve your problems? Get in touch with our team today
How much parts inventory do you have?
We maintain an extensive stock base of thousands of new, refurbished and scrap automation parts, including parts from leading manufacturers such as Siemens, ABB, Schneider, Mitsubishi and more.
If you can’t find the part you’re looking for, don’t stress. We work with a global network of specialist suppliers, which means that even if the part isn’t listed on our website, we can still provide you with a tailor-made quote.
Search our collection of new, used and refurbished parts here .
Why can't I see a picture of the part I want?
Because we may offer stock parts in a variety of conditions, such as new, refurbished, or obsolete, the part you receive may not necessarily perfectly reflect the images you see on our website. Therefore, to avoid confusion or discrepancies, we do not display images of parts on our website.
What is a Service Exchange Program?
Our Service Exchange Program gives our customers the opportunity to recycle their old equipment through an exchange and understand how to obtain a replacement. To take advantage of this service, all you have to do is send us the damaged part within 7 days of receiving the new part.
This service is both financially and environmentally beneficial, helping you reduce your carbon footprint while being very cost-effective.
What is your return policy?
If for any reason you are not satisfied with the parts you receive (as specified in the terms and conditions), you can exercise your right to return or exchange the product within 7 days of receiving the product and apply for an exchange or full refund.
For details on our returns and exchanges policy, please visit our policies page here .
Who can I contact if a problem occurs?
Once you place your order, if you have any questions or concerns, our experienced customer support team is here to help.
You can find direct contact details for your Customer Support Executive at the bottom of your order confirmation.
How to cancel an order?
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