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FAQs
How do I submit a parts inquiry?
Our Product Pages – Simply search for the part number you need in our search bar and you’ll be taken directly to the product page. You can then fill out a simple inquiry form and receive a comprehensive quote quickly.
Call Us – Speak directly to a dedicated account manager who will be able to answer any questions you have and provide you with a quote within minutes.
How long is my quote valid for?
Unless otherwise stated at the time of quotation, quotations are valid for 30 days from the date of receipt.
Why can't I see the price of a part?
In addition to new and refurbished parts, we also specialize in selling older and hard-to-find industrial automation parts, which often have fluctuating market values. These fluctuations make it difficult for us to provide accurate daily quotes on the website. Therefore, to ensure we always provide you with the best, most accurate price, our team will source and price your parts on a case-by-case basis based on your inquiry.
Search our extensive collection of new, used and refurbished pieces here .
Have the parts been adequately tested?
All parts we supply have been fully tested, and to give you more peace of mind, all parts sold come with a 12-month standard return-to-factory guarantee; we also provide dedicated after-sales support.
Do you offer warranty service as standard?
We offer 90~360 days warranty for products in different states, if you have any problems during the warranty period after delivery, so if you have any questions within 12 months of delivery you can contact our customer support team and they will be happy to To help you and explain what you should do next.
If any product supplied by us fails within 14 days, we will replace the same part for you. If the identical part is not found, we will refund the amount you originally paid plus any shipping charges.
If a problem occurs after the first 14 days, our standard warranty terms will apply.
See more information here .
Do you offer international shipping?
Yes, we offer shipping services to most countries around the world.
How long until my part?
We understand the importance of speed in tough situations, so wherever possible we will strive to ship parts the same day the order is placed. However, each case is handled individually, and factors such as the condition of the part or its origin can affect the speed of our processing.
All details regarding delivery time will be stated very clearly in your quote.
What payment methods and currencies do you accept?
To make shopping more convenient, we offer a variety of payment methods such as bank transfer, check, PayPal, etc. We also accept most major credit and debit cards, including Visa, MasterCard, and American Express.
We accept most major currencies. However, if conditions permit, it is recommended to use US dollars, British pounds or euros. Additional fees may apply when using other currencies.
More about payments here .
Does your company offer trade credit agreements?
Yes, we recognize that trade credit is an important part of our business and will offer credit agreements upon request and on a case-by-case basis. For more details, please contact us.
How to cancel an order?
If you wish to cancel your order, you can contact the dedicated Customer Support Executive using the details of your order.
